Automated Flight Services Station (AFSS) at FAA

As subcontractor to Lockheed Martin on the largest federal outsourcing in the United States, MORI Associates provides server consolidation and server management support for a new concept of “Virtual Flight Service” for the Federal Aviation Administration (FAA). This new technology aims to improve the efficiency of the Flight Service Stations by allowing all Flight Service Specialists to use one database nationwide, streamlining flight planning, integrating communications, and enabling FAA Specialists to serve any pilot anywhere in the country.

Technical Services

  • Data Center Support: MORI staff provides daily, weekly, and monthly reporting of server operational support. MORI performs daily operations support for three data centers, including security design and implementation support. MORI personnel assisted in the consolidation of the Air Traffic control system.
  • Information Technology Security: MORI personnel managed the identification and implementation of server patches and anti-virus updates for approximately 600 servers and 2000 end users. MORI implemented Microsoft Software Update Service (SUS) to install the patches within a Windows environment as well as schedules visits for implementation of patches on other workstation operating systems and the Windows, Linux, and UNIX servers. MORI personnel also implemented the McAfee virus suite across the information infrastructure and coordinates anti-virus updates with the Network Operations Center/Security Operations Center (NOC/SOC).
  • Communications Systems Engineering: MORI manages a large switched voiced, voice-over IP (VOIP) and radio-over IP network for the FAA AFSS. MORI provides VOIP services for approximately 1,200 end-users, switched voice service which communicates with individual FAA customers and other federal agencies, and implementation of SolarComm switches that capture radio transmissions and transfer them through VOIP to individual controllers associated with networks in the central and western regions of the United States.

Innovative Solutions to Satisfy Technical Requirements

  • MORI personnel developed and managed two large transitions within the central and western regions of the United States. Within 12 months, MORI personnel helped the FAA and the Prime Contractor decrease the number of facilities from 57 to 15 facilities and 3 principal hubs.
  • MORI developed rigorous cut-over plans for the transfer of equipment and functions from legacy sites to the three national hubs. This risk management approach simplified the ability to implement large cut-overs concurrently with normal flight operations without increasing any risk to air and passenger safety.

Results

MORI was able to develop a CISCO-based telecommunications infrastructure for the central and western regions of the United States and manage the operations of 600 servers for 2000 end-users. MORI staff was able to perform the consolidation of Air Traffic control systems while providing >99.99999% operational reliability. Due to the quality of our personnel, MORI technicians and managers have risen to significant managerial positions and provide direction and guidance for data centers within the central and western parts of the United States, technical evaluation of new technologies, and facilities management.